Imani Glow Shipping Policy

Effective date: 20 August 2026

This Shipping Policy explains how orders placed through Imani Glow are processed and delivered.

Imani Glow is operated by SOKO IMANI (PTY) LTD, registration number 2026/405459/07.

1. Shipping destinations

We currently deliver to serviceable addresses within South Africa.

If your location is unavailable during checkout, please contact us at Sokoimaniholdings@gmail.com before placing your order.

2. Order processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or South African public holidays will begin processing on the next business day.

Processing time refers to the time required to confirm, prepare and dispatch an order. It does not include the delivery period after dispatch.

Most orders are processed within this timeframe. However, occasional stock issues, high order volumes or other operational delays may require additional processing time. We will contact you if there is a significant delay.

3. Estimated delivery time

After processing and dispatch, estimated delivery within South Africa is 7–14 business days.

Please allow approximately 8–17 business days in total from the date your order is confirmed to delivery under normal operating conditions.

Delivery times are estimates and may be affected by:

• The customer’s location;

• Courier delays;

• High-volume sales periods;

• South African public holidays;

• Severe weather or transport disruptions;

• Customs or import processing; or

• Other circumstances outside our reasonable control.

We will make reasonable efforts to keep customers informed of significant delays. Your legal rights are not affected by delivery delays.

4. Shipping charges

Shipping charges are calculated and displayed during checkout before payment is completed.

The customer will have an opportunity to review the complete order amount, including applicable delivery charges, before placing the order.

Free-shipping promotions may be subject to minimum-order values, specific locations, promotional periods or other conditions displayed with the offer.

5. Tracking your order

Where tracking is available, the tracking number or tracking link will be sent to the email address provided during checkout.

Tracking information may take some time to update after the order has been dispatched.

If you have not received tracking information after the stated processing period, contact us at Sokoimaniholdings@gmail.com with your order number.

6. Orders arriving separately

Orders containing multiple products may occasionally be delivered in separate parcels.

If your order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees unless these were clearly disclosed and accepted during checkout.

7. Delivery addresses

Customers must provide a complete and accurate delivery address, including:

• Street address and unit number, where applicable;

• Suburb;

• City or town;

• Province;

• Postal code; and

• A working telephone number.

Please check your delivery information carefully before completing your order.

If you notice an error, contact us immediately at Sokoimaniholdings@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

8. Failed delivery attempts

The courier may contact you or attempt delivery more than once.

If delivery fails because the address was incorrect, nobody was available to receive the parcel, or the customer failed to respond to the courier, the customer may be responsible for reasonable redelivery costs.

Any redelivery charges will be communicated before redelivery is arranged.

9. Delayed orders

If your order has not arrived within the estimated delivery period, please:

1. Check the tracking information;

2. Confirm that the delivery address is correct; and

3. Contact us at Sokoimaniholdings@gmail.com with your order number.

We will contact the delivery provider and investigate the delay.

If we cannot fulfil your order within the agreed or legally required period, you may be entitled to cancel the order and receive a refund in accordance with applicable South African law.

10. Lost parcels

If tracking indicates that a parcel has been delivered but you have not received it, please check with members of your household, neighbours, building reception or security before contacting us.

If the parcel still cannot be located, contact us as soon as reasonably possible. We will investigate the delivery with the courier.

Where a parcel is confirmed as lost before valid delivery, we will offer an appropriate replacement or refund.

11. Damaged or incorrect deliveries

Please inspect your order when it arrives.

If your parcel or product arrives damaged, defective, opened or different from what you ordered, contact us as soon as reasonably possible at Sokoimaniholdings@gmail.com.

Please provide:

• Your order number;

• A description of the problem;

• Photographs or a short video of the product; and

• Photographs of the external packaging and shipping label.

We will assess the issue and provide an appropriate remedy under our Return and Refund Policy and applicable South African consumer law.

12. Responsibility for goods

Goods remain the responsibility of Imani Glow until they have been delivered and accepted by the customer or an authorised person at the delivery address.

Nothing in this Shipping Policy limits your rights under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African law.

13. Contact us

For shipping questions, contact:

Imani Glow
Operated by: SOKO IMANI (PTY) LTD
Registration number: 2026/405459/07
Email: Sokoimaniholdings@gmail.com
Telephone: 0817227937
Customer Care What's App: 069 691 7612
Address: 9 Loerie Road, Randpark Ridge, Randburg, Gauteng, 2169, South Africa