Imani Glow Return and Refund Policy

Last updated: 20 August 2026

At Imani Glow, we want you to be happy with your purchase. If there is a problem with your order, please contact us at Sokoimaniholdings@gmail.com with your order number.

Change-of-mind returns

You may request a return within 7 days of receiving your order.

To qualify, the product must be:

• Unused and unopened

• In its original packaging

• In the same condition in which it was received

• Accompanied by proof of purchase

Because we sell skincare products, opened or used products cannot be returned for a change of mind due to health and hygiene considerations.

Customers are responsible for the direct cost of returning change-of-mind items. Please contact us before sending anything so that we can provide the correct return instructions and approved return address.

Damaged, incorrect or defective products

Please inspect your order when it arrives. If your product is damaged, defective, unsafe, expired or different from what you ordered, contact us as soon as reasonably possible at Sokoimaniholdings@gmail.com.

Please include:

• Your order number

• A description of the problem

• Clear photographs or a short video showing the product and packaging

Where required by South African consumer law, Imani Glow will cover the return cost and offer the applicable remedy, which may include a replacement or full refund.

Nothing in this policy limits your rights under the Consumer Protection Act or other applicable South African laws. Qualifying defective or unsafe products may be returned within six months of delivery.

Skincare results and sensitivities

Skincare results differ from person to person. A product not producing the expected result, or not being suitable for a particular skin type, does not automatically mean that it is defective.

Customers should review the ingredients and patch-test the product before full use. This does not affect your rights if the product is defective, unsafe or incorrectly described.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be returned to the original payment method. We aim to process refunds within 7 business days of approval. Your bank or payment provider may take additional time to reflect the funds in your account.

Where the Electronic Communications and Transactions Act applies, qualifying refunds will be processed within the legally required period.

Original and return delivery charges will only be refunded where required by law or where the return resulted from an incorrect, damaged or defective product.

Order cancellations

If you need to cancel an order, contact us immediately at Sokoimaniholdings@gmail.com. We cannot guarantee cancellation once an order has been processed or dispatched.

If the order has already been dispatched, the applicable return process will need to be followed.

Exchanges

We do not offer direct exchanges. If your return is approved, you may receive a refund and place a new order.

Returns sent without approval

Please do not return products without contacting us first. Products sent to an incorrect address may delay or prevent processing of the return.

Contact us

Imani Glow
Email: Sokoimaniholdings@gmail.com
Customer Care What's App: 069 691 7612
Contact Line: 081 722 7937